Last Updated: 06 September 2024

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1. Shipping Policy

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Delivery Time: Delivery time varies based on your location. Typically, you can expect your order to arrive within 5-7 business days from the shipping date. Delivery times may vary during peak periods or due to unforeseen circumstances.

 

Shipping Costs: We charge a shipping fee based on the total weight and destination of your order. Shipping costs will be calculated and displayed at checkout.​​

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Delivery Areas: We currently ship only within India. International shipping is not available at this time.

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Order Processing: Orders are processed within 1-2 business days of placement. Once your order has shipped, you will receive a confirmation email with tracking information.

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Address Changes: If you need to change your shipping address, please contact our customer service team at least 24 hours before the order is processed to ensure timely delivery.

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Shipping Delay: If your package does not arrive within 10 business days of the shipping date, please contact our customer service team. We will track the shipment and ensure timely delivery.

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2. Returns Policy

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Return Eligibility: We accept returns for eligible products in their original condition within 7 days of delivery. Items must be in the same condition as received, with all original tags and packaging.

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Non-Returnable Items: Customised or personalised products (such as books with personalized messages) are non-returnable unless defective or damaged upon receipt. Sale items are not eligible for returns.

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How to Initiate a Return: To initiate a return, please contact us at contact.kianaskingdom@gmail.com with your order details. Our customer service team will guide you through the return process.

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Return Shipping: You are responsible for the shipping costs of returning items. We recommend using a trackable shipping method to ensure safe delivery.

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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days to the original payment method.

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Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with photos and details of the issue. We will arrange for a replacement or refund as per your preference.

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For any shipping or return related inquiries, please contact our customer service team at contact.kianaskingdom@gmail.com. We are here to help and ensure you have a pleasant shopping experience with Kiana's Kingdom.